Policies

Dallas Colon Care Center (DCCC) does not issue refunds on pre-paid Session packages. During inclement weather, DCCC may issue clients a credit towards a rescheduled appointment.

Your appointments are very important to all members of our team at Dallas Colon Care Center. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. 

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:

• Notification given at least 24 hours prior to your appointment will receive no charges.
• Notification given less than 24 hour prior to appointment time will result in a 50% service .
• Failure to show up for your appointment will result in a 100% charge of the reserved service amount. 

CONFIRMATION 

As a courtesy, we will send out an email, text and a confirmation call  to confirm your service appointments two business day prior to your appointment date. We do understand how easy it may be to forget an appointment, therefore, all our appointments are confirmed 48 hours prior via email, texts for your convenience.

Please ensure that we have your current email address, phone on file, and correct cell phone provider in order to contact you.  It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid the cancellation fees.